Originally Posted by dhess

So after 6 calls to VZW Tech support, 1 to customer service, and 2 trips to the local store in NJ, I have them sending me an i770.

My phone bricked after upgrading it to WM6.1 (froze on the Verizon Wireless logo screen.)

Originally they noted that they did not have any i760s in stock. They were going to offer me an xv6800 without touching my 'new every 2' status. I was going to go with that, when they found that they were out of 6800s. At this point I asked to speak with a supervisor, expressing my grief with having been hung up on twice, bounced from store to phone support and back and back again.

The final Tech Support rep that I spoke with said she'd see what else they could offer me, at which point I specified that I needed a WM6.1 device. I also noted that I would not settle for a BB or Palm.

She came back and asked if I had checked out the website to see if there were any phones I was interested in. I gave her the Saga as my top choice, to which she noted that was really all she had that matched my request. They're 'overnighting' it (though it won't be here til Tuesday since it's after 5pm on Friday.

I'll have 30 days to try it out and make sure I like it before I have to send the bricked i760 back to them.

If you're looking to get something other than a crappy 6800, strike now. Don't wait for the Storm, the Omnia, or the 6850.