Well guys - I'll say my goodbyes in this thread - my 760 failed too boot and after after several calls to VZW it has been replaced with a Blackberry Curve - sure, I miss some things but it seems to be pretty stable. Thanks to all of you guys on this forum - you have all been so helpful. Good luck with your 760 but I got the feeling from the VZW manager that support for the 760 is quickly dying. Take Care.