I just got a xv6800 and I am in fact getting charged for using Wi Fi. Talked to several customer service reps….

1st rep (tech support) - I asked to make sure that I am not getting charge for sending and receiving pix and flix messages because that goes through MMS. The rep said there will not be any data charge as long as I am not using the Verizon Wireless network for web browser, email and wireless sync. That cleared it up for me at that time until i looked at my online account and saw the log files.

2nd rep (Star - customer service) - it was a total nightmare, seem like the rep had no clue what is going on with the multimedia and data side of their service. I started inquiring about the pay as you go charges and asked to make sure I wasn’t getting charged for sending and receiving MMS (you know the connection time). First she claimed I only had text messaging which was not true, I confirmed that I have text/pix/flix messaging plan. Then the rep said the charges were charged for connecting to the web browser or email. I explained to her that I made sure I was disconnected with the Verizon Data Network and was using the Wi Fi connection. After going back and forth of reiterating that I was in fact using my Wi Fi connection instead of Verizon’s, turns out the lady didn’t really know what “WiFi” was. The rep then put me on hold and came back telling me that I will get charged for data usage no matter how I connect. LOL! I tried to reason with her and explain that is incorrect and there is no reason for me to be charged for a service I did not used. Let’s just say it was a waste of my time and I flat out hung up on her because she was not helping or trying to understand at all.

3rd rep (Fred - Tech support) and 4th (Mike - data specialist) – I decided to call back and hope to talk to someone that have some senses about this stuff. I called tech support, explained my dilemma and frustration. He understand all of my questions and forward on to me a data specialist. Explained my situation again to the specialist (Mike). He agreed that there shouldn't be a charge because I am not using Verizon's network to connect to the web browser, but unfortunately he was unable to get an answer to the charges on my account. He opened a case number for my situation so I don’t have to keep explaining the issue, but I have to contact the billing department. *sigh* He was very helpful, but is kind of ridiculous that everyone have a different answer.

I have called two different Verizon Wireless direct store and inquired about charges while using Wi Fi. Both confirmed that I will not be charged if I am connecting via Wi Fi instead of Verizon Data Network. I guess I’ll have to see what happen tomorrow when I talk to the billing supervisor, but this is really putting a damper on my loyalty to Verizon Wireless.