While this phone has a lot of nice features there are many things that are missing (e.g., will not play youTube videos, will not run Opera Mini, lacking ability to change IE homepage, googleMaps locate me feature is not supported, etc.). General impressions are that this phone is great for business users, but if you like to tinker, it seems like the Operating System has been crippled by Sprint, and there is not yet a strong user community driving fixes. Ultimately, not too "smart" of a smartphone.