third ticket into Agile. I don't even see an option to update so I just downloaded the newest version. Same problem-diagnostics for connections all pass. Verified username/password thru my home PC numerous times. I can connect to MSN but my contacts are all on Yahoo so that does me no good.

I've been without mobile messenging (that doesn't screw me over on charges like Cingular's built in app) for a month now. i've asked Agile to not close tickets until resolution is reached but they still close tickets without solving the problem. I was told first there was a problem and they were working at it-and closed my ticket. A week later, I send in another ticket, asking them to resolve before closing. They tell me an update wll be pushed in 7-10 days and close the ticket anyways. 14 business days later, no update. I uninstall and re download the application, still fails.

Agile needs to fix this or tell me they can't do it so I quit subscribing and paying for a product that no longer has value. After a month of runaround, I'm about to give up on mobile messenging completely. The Cingular Yahoo app, even though it uses the data line, *still* charges as a text message for each message sent and received, which is total BS since I have an unlimited data package. But if Agile can't properly support their product, I'll have to find a replacement or remove mobile messenging from my daily operations.