Originally Posted by Mark_A_K

The os on our device is a modified os by Verizon. There are a lot of things removed.

VZW would not allow MS to give us an update over the air. VZW would lose control if they did. Plus, VZW support has to be trained on the new OS so I could see VZW not giving us the update. They already sold us the device and a contract why should they give us an upgrade? What's in it for them?