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Quote:

Originally Posted by justinm001

Call and talk to a supervisor. They record ALL calls so if need be they can pull up the conversation where they told you that they'd honor your old plan. Legally they have to change it back. I bet just the regular CSR's can't revert old plans but their supervisors or the supervisor's supervisor can.

Well justinm I took your advice and called Verizon back asking to speak with a manager. I did cover what the issue was and surprisingly the CSR understood my aggravation. He said there was a way of getting my old messaging plan back but it was still possible it wouldn't take. While we were on the phone he started to do the input for the change back but his system was slow. We ended the call with a promise from him to continue to work on getting my old plan back. Crossing fingers it will work.

Quote:

Originally Posted by LHCBinPa

I had to contact the Better Business Bureau to get satisfaction from Verizon. I'm quite happy with the results though.

LHCBinPa I'm sorry you had to go through this aggravation but glad you got favorable results. It's good your BBB was able to help you. Believe me not all of the BBBs will do that. The one in Indianapolis is pitiful where they will lean toward favoring the merchant over the customer. That's another experience that has nothing to do with PDA Phones, so I won't go into my experience in that area.

Quote:

Originally Posted by blazingwolf

I had the exact same problem CodysGrammy. I'm waiting right now as the last rep I spoke with put in a request to have my plan reinstated. A few more days and we will see what happens.

one thing I did find out is that if I would have done the upgrade in the store there would have been no problem keeping my old plan as the store reps can make the change in the system. Why it can't be done online or through a telephone rep is beyond me.

Last but not least, blazingwolf, thanks for letting me know I'm not the only one suffering at the hands of Verizon and I hope you can get what you want. What you were told is right though. If you had gone through a store your plan would not have been touched. I know this because when I upgraded to the XV6700 in Dec 2005 my text plan wasn't available then but I was able to keep it. What gets me when I mentioned this to the CSR I was told things have changed. What really got me was one of them tried to insist the reason I couldn't get what I had back was due to the system being all digital these days. When I was told that I got fed up and told her to give me a break, that in no way could the type of service have a bearing on the number of text/pic messages I was able to send with the plan I was signed up for. With that said I immediately ended the phone call. It was after that call I posted the first message.

I want to thank you all for putting up with my gripes. In the next couple of days I'll see if Verizon will finally do what they promised me. If not back goes the phones (my husband's phone was also upgraded) and Sprint here I come!!!