I had to contact the Better Business Bureau to get satisfaction from Verizon. I'm quite happy with the results though. I got the i760, store priced for $399, then a $100 savings for renewing my new every two, $100 credit for the data plan enaction, $50 mail in rebate and the main reason for the purchase was a mailer stating that I could get an additional $75 savings "above and beyond any store sale price". At point of sale the salesperson explained that this was a different entities mailer and I had to call them at the 800 number on the flyer. OK, so I call the number and get a guy who tells me that the flyer was recieved after the purchase so inelligible. Afteer explaining that I had researched the phones and plans for 2 months and this was the second monthly flyer containing similar information I was switched to a "supervisor" who told me that the offer was only available (1.) if I called the 800 number prior to purchasing the phone and (2.) if I purchased the phone from the flyers sender. She then told me that the offer was included as a credit to my account... hmmm upon informing her that I needed verification of the $75 credit she told me that I had already saved over $75 and I was therefore inellibible. She also informed me that it stated onthe flyer that I had to purchase thru them. I read all the small print to her and nowhere did it state that this was so. I asked if I should refer this to the BBB and she got quite agitated but never offered to credit me the money, send a check or live up to the "saving above and beyond". I contacted the BBB immediately upon completing the call (read hanging up on her). I was contacted today by an Executive Relations Department agent via phone and e-mail informing me they would be crediting $75 off my next billing. I'm very happy with the resolution as I now have a cutting edge technology phone/pda for $74.99 (as long as the proper deduction is made from my next bill). I'll update if or if not.