Last week, the day after the XV6800 was released, I decided to order the phone. When I did the online order I couldn't believe I was forced to pick a data plan and a text/pic/video messages option. What I was seeing is this online order would not only upgrade my phone but also change my plan which I didn't want to do. The data plan offered was what I was already using so there was no issue with that. It was the messaging part that would be changing. You see I've had the same texting/pic plan since 2004. I upgraded my phone in 2005 with the XV6700 and was able to keep my plan as it was, but this time the option I have had for over 3 years is no longer available. I called Verizon before completing the order and told them I didn't want to change the text/pic option of my plan. I was told not to worrry go ahead and select something then I could call and revert back to the old when I activated my new phone. Well I tried that on Monday and was told it would take a couple days but yes they would fix it back to what I had. Yesterday it was still the choice I made during the purchase last week. I called after seeing and was then told that I wouldn't be able to get the old plan back because it was no longer in their system. This makes me angry. I wish I had been told that I would be forced to change my plan as well as updating my phoen when I called them. Why can't all the Verizon reps get on the same sheet of music?!?!?!