Originally Posted by jbh00jh

I have used VZW for over 10 years and I have never had a problem with handsets or service that they did not take care of to my satisfaction.
The only thing that frustrates me (and many others ) is not getting a
strait answer to a question. If a CSR , Store Mgr, or B2B Rep tell me they
don't know the answer to a question I ask them, I don't have a problem with
that as long as they are truthful with me. But 98% of them will lie or tell
you what they think you want to hear,just to get rid of you.
The 6800 is not a military secret or a CIA secret project. It is not an
exclusive product that VZW has to sell. When you ask a logical question
about the 6800 to people who should be able to answer, why won't they
be honest with you and answer the questions ???????????????
I can ask nine VZW employees about that phone and get nine different
answers at the same store. That needs to change.