Quote:
Originally Posted by jbh00jh
This isn't the kind of news you hear about all the carriers. Which carrier
besides Sprint lost 350,000 customers the past year. Why is Sprint rated
last in customer service by JD POWERS research , and Consumer Reports.
WHY can't they get the wi-fi fixed on the Mogul. They have new phones
but their customers are suing to get them unlocked so they can take their
phones an leave. Read the papers dude.The don't even have a CEO right
now. Yeah , great company ----wonder why their customers are running??
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Dude, do you work for Verizon? Just curious. I've been with Verizon for 10 years now and they do have good customer service but I've only talked to them about ten times so I'm willing to take a chance and have a cool new innovative phone (Touch), comparable network, and decent customer service. I've talked to Sprint CS and they've done just fine each time.
Oh yeah, I've also cut my bill in half with the SERO plan so I'll put up with a (possible) lower-level of CS from Sprint to save over $50/mo. But as far as I'm concerned the jury is still out on Sprint's CS anyways.
And besides, I hear just as many people on these types of forums complain about Verizon as I do Sprint. Heck, everyone complains about every carrier so what's the big deal? And don't act like Verizon is some saintly company either.
Here's some news on Verizon when it comes to lawsuits:
From Engadget:
Class action lawsuit against Verizon and Motorola for crippling Bluetooth on the V710
From CNN:
Verizon stock takes hit on $50 billion lawsuit
Lawsuit asks Verizon and government to end phone snooping and seeks $1,000 for each of phone company's 50 million customers.
From The Register:
Verizon faces lawsuit over email blocking
All I did was ask about who might be looking at the Touch instead of waiting for the 6800 from Verizon. I didn't ask for someone to preech to me about why one company is better than the other.
Anyway, have a nice day.