10-30-2007, 10:34 AM
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Join Date: 03-19-2005
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Location: Allentown PA
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PDAPhone: i760
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Carrier: Verizon Wireless
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Quote:
Originally Posted by tange1
I will deal w/ one thing at a time. The case number I have is for this exact issue and I wont trouble them w/ tracking seperate issues on the same case. That being said anyone can open a case w/ them for the low volume issue. I wont have time today to call level 3 support but I see that ittech has also been refered to level 3 and got the same answer 'all our other phones work just fine' and 'this phone is too new, we dont know anything about it'. ittech may have info for everyone before I do.
ittech - maybe we can swap case numbers to show the engineers that this isn't an isolated problem. PM me please if you'd like to discuss this.
I doubt a speedy fix on this from samsung but I will say that I know its being worked on by users on this forum.
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I'm not sure I'm going to call into Samsung tier 3 as I've realized my issue isn't what I thought it was at first. I'm now finding if I only have one hands free device it auto reconnects just fine. If you have multiple I understand it does not. Unfortunately I only have one hands free device so I can’t adequately test this for everyone so even if I was calling Samsung on this I'd be no good for testing.
Thanks and sorry folks. I'll have to sit on the side line and watch.
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- Andrew - PDAPhoneHome.com
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