The problem most people have with Verizon is they cripple features in their handsets. I saw the website advertisement Verizon made to advertise the Blackberry 8830 and GPS was an advertised feature. I bought mine the day it came out and the GPS was crippled. Since Sprint is selling theirs for $200 I'm considering moving there. I don't usually use customer support so as long as the coverage is fine then I'm fine.