The only people who say Verizon has "excellent customer service" are likely Verizon reps.

I've found them to be not only stupid, but totally clueless about their company -- may as well speak to a wall. I also spent three months trying to clear up a billing problem that a rep caused by not understanding the system -- he had been employed for over seven years.

I've been told that Verizon used to pay well, but stopped; so the only people now left are the minimum-wagers. It sure shows.