Originally Posted by jbbehar

Just as an FYI for everyone...

I spoke with B2B sales @ 8:30 AM EST and after they verified with DTS (data tech support) that my phone has malfunctioned dozens of times (700wx) and that they've replaced the unit 5x previously, they agreed that I could get an SCH-i760 6 weeks early before my NE2 date.

They started the process and said...we'll call you back.

At 2PM I called again and was frustrated...we'll call you back.

At 4PM I called again and was passed around and put on hold so many times I lost count. Finally the B2B customer service person gets a B2B salesperson on the phone who swears that he's been monitoring this issue all day and has not been able to order one for any of his waiting list clients (he said over 30) because the SKU doesn't exist. He took my number and said he'll call me back.

At 5PM I spoke with another B2B CSR person who also tried to make me their #1 priority today, and succeeded to go through the whole thing again, only to find out that "the SKU is invalid" supposedly.

I PM'd the person (I forget who) that had the rep that knew what to do yesterday...no reply there either.

I sent an email to the "Jeff" person mentioned in this thread, but got no reply either. I'm in his territory and I'm definitely a B2B customer.

I guess I'm not supposed to get this phone...I just want a WM phone that works...and the 6700 sucks, and the 700w and 700wx are diseased!

Perhaps I'll just have to be patient until the 24th huh? Or does anyone else know of a sure-fired way to actually get an SCH-i760?

Any info would be very helpful!