I could purchase a data plan - but why should I have to if I have no intention of using it? If Sprint tells me they can fix it - and it isn't fixed despite 3+ attempts on my part to work with them - then they are at fault and should ante up. If they can't fix it then someone just tell me so!!!

I guess maybe I am baffled that Customer Service has fallen so low because in the end, it is their fault, and their billion a year business won't hurt one bit by crediting my account for their screw up, but it would make a world of difference for me AND they would keep a customer.

I just wish someone at Sprint would give me a straight up honest answer...