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Quote:

Originally Posted by mrailing

If you are going to write to a CEO, then make sure you proof read, as you want to WRITE, not RIGHT a letter. I know this isn't a grammar forum, but if you are sending something to someone in charge, make sure you try to catch those mistakes, as I can tell you, they don't work out well for pleading your case (we all make those mistakes, so don't feel bad).

Second the NE2 program is an OPTION, they even say that in their terminology. "have the option to enjoy the latest features available." If the technology hasn't changed and isn't updated, how can we get a newer device. The NE2 program is there for you to get something newer if it's available and NOT be stuck with the same device that you got when you first signed up, and it's to get you a discount after your 2 years. It is NOT meant to hold Verizon to getting/updating technologywise every two years, it's meant so that you can get a different handheld every two years at a discount.

Verizon will tell you the same thing, and say, WE HAVE MANY OTHER PDA PHONES AVAILABLE, CHECK OUT ONE OF THOSE, even if the technology isn't different. Think about it, the technology of even some of the phones have gone backwards, heck the Moto V710 had the best radio of ANY handheld I have used since the switch to digital connections (instead of the 3 watt booters in the analog phones).

Technology isn't a constant, and who is to say that something WILL be better in 2 years from what you have.

Although we want the i760, and we want something newer, there are other handhelds out there, even though they aren't "upgrades" to the i730, but Verizon hasn't even announced the i760 (Samsung has), and Veizon really owes you nothing in terms of handhelds, which is the problem with a carrier selling handsets instead of the companies themselves.

It will be nice when everyone does what Apple did, and demands that they have control of the product, and we slowly move to where Samsung sells to us directly, and we can upgrade whenever we want.

The i760 will be out when Verizon is good and ready to do it, no matter how messed up their marketing people are and delaying it for no good reason. It's only been two years, and not everyone here is even ready for the NE2, so really what's another month till we get it. Sure I would be upset if they canceled it completely, but I keep getting told, it's coming soon, and I don't see Samsung letting them drop the device completely, they have too much invested in it.

thanks on the grammar check. i have already written my complaint letter and will be shipping it out tomorrow. but i triple-checked it several times after you caught my mistake.

as for your post, NE2 is a concrete promise with concrete value. it isn't just some wishy-washy catchphrase they use to sell phones. It's a value-added promise that they aggressively promote to lure customers.

I think you're letting them off the hook too easily. (Not that righteous indignation means anything to them, but still....) On the site I linked to, they say "No matter what the future advancements in mobile communications might be, you'll always have the option to enjoy the latest features available." They don't say you "might" have the option to get more advanced equipment, they say you WILL have the option. That's OUR option. It's our option whether to upgrade or not...they don't have the option, at least based on the NE2 language, to decide whether they provide us with more advanced handsets or not. They don't say you'll get technologically similar phones...if they did would NE2 really mean anything or be as catchy as it is. They themselves say NE2 was made to "ensure you WILL always have a MORE ADVANCED phone" and "the latest in digital technology." i don't care how good their lawyers or PR people, they can't spin any phone in their line-up as being more advanced than the i730. if they try, i'll just sic you on them.

we all know this is just venting and won't make a bit of difference. and your zen-like approach of patience is comforting. but they are dead wrong in this situation and I will tell them so.