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Old 07-01-2007, 05:11 PM
     
  #101 (permalink)  
timezone
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Join Date: 02-02-2003
Location: Boston
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Apologies are in order

I just called the technical number at Sandisk. They immediately answered the phone without any delay. The technical person on the phone was a bit hesitant. Not because he had concerns but because he may have had a slight bit of doubt in his knowledge. By the end of the conversation he seemed to say the following;

1. There are batch serial numbers...but that is determined by the RMA group.

2. The logo's can change.

It seems everything that kicked off many of our concerns were unfounded. He did say you can take a photo of the card and email it to rma_support@sandisk.com and they will confirm.

I called Nextweb and while my voice may have been a bit irritated I did ask them to respond to us and prove us wrong. It was the only fair thing to do and it seems they stepped up and logged on.

So it seems apologies are in order. I do have one question to Nextweb. Why didn't you send the product in the Sandisk shrink wrap package? I think that would have made people feel better about what was purchased.

Last edited by timezone : 07-01-2007 at 05:20 PM.
 
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