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Old 06-27-2007, 09:45 AM
     
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vegasman
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Join Date: 10-26-2003
Location: Southern CT.
PDAPhone: PPC-6800
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Quote:
Originally Posted by boe View Post
As to the bad BT in the new mogul, I just spoke to tech support at HTC - 866-449-8358 - first they asked me if I tried other devices, resetting the device. Then I asked if there was a patch or anything possible for this - they said it he's gotten a lot of calls about this same issue so they are aware of it.

I'd suggest you call 866-449-8358, not to bug them but to let them know if you are having this issue to try and make sure they get enough notification so that the patch comes out sooner than later.

Hopefully the patch for the BT will come out soon but I would imagine they won't hop on it as a priority unless a few people call them to notify them of the issue.
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As you suggested, I called HTC yesterday. After a fairly lengthy chat, I got the impression that the support person (Tatiana) was not familiar with the problem. She kept referring to the built-in voice speed dialer. When we were bath on the same track, it came down to the fact that it is 3rd party software (voice command) and they do not support it. I kept emphasizing that WM6 was built in, and that it might be the cause of the problem, since VC worked ok on WM5. She said that she would check around, and if she found something, she would call me. Doesn't seem like we are getting anywhere. She kept saying to call Microsoft, and I don't feel like having to pay Microsoft to tell them about their own problem. I was hoping (and I suggested) that perhaps because of their close work with Microsoft, that they could get the ball rolling. I am keeping a watch on Microsoft's Voice Command web site to see if anything pops up there.
 
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