Originally Posted by letsgoflyers81

This is where I stand: From what he can tell after talking to Telesales no one has it in their system to order, it can only be done online. He processed the return kit orders for wife and me (we're both returning our Treos for Moguls). He notated on the accounts what was going to happen and he believes by tomorrow or Wednesday the Moguls will be in his order system. He'll call me and place the orders. He believes the credit for returning the Treos may be $579, not the $279 each we paid. If that happens, that's awesome, but we weren't trying for that much. If it's just $279, he'll apply $150 credits to our accounts to make up for paying retail for the Moguls. I got the guy's info, and I'm hoping he'll actually do what he promised unlike other reps I've spoken to, since he's in Executive Services and not regular Customer Care.