05-17-2007, 09:38 PM
|
|
|
Join Date: 05-16-2007
|
|
PDAPhone: XV6700
|
|
Carrier: Verizon
|
| Posts:
15 |
 |
I posted over at HJ as to my experience with this and thought I would paste it here just to report:
Quote:
Here's my experience with this: (not good)
First call in lasted 1hr 10min.s
First rep after deciding he was in the texas call center and I needed my "regional" center placed me on hold for aprox 10 min.s (I also requested a data center rep at this point, as noted in this thread numerous times)
Next rep quickly had no clue and placed me on hold for about 5 min.s
Third rep looked into and found something but had to check back n forth while reading the "terms" of the PDA SMS 2000 ALLOWANCE at times like she was talking to me and other times as if to herself, with her supervisor. {placed on hold about 6 times during this whole ordeal - avg hold times. = 5 min.s each} Finally she decide my XV6700 already had this feature built in but when I said if I get txt through push email and Microsoft server, wouldn't I get charged still and she couldn't answer that part.
1 hr and 10 min. later I ended the conversation w/ a thanks but not satisfied...
2nd call in lasted 25 min.s (mostly hold time)
(Note: This time I selected tech support - data...rep) This rep similarly stumbled through trying to find something on this... finally transfered me to customer support and after another "have to check w/ supervisor", it was reported to me that they knew exactly what I was talking about - reading back to me PDA SMS 2000 AllOWANCE was once available but is no more....
I give up now
|
|
|
|
|
|