Thanks for the advice on Sprite, just reinstalled and backed up. If something goes wrong with the phone at this point it will be great to know I can restore easily. In my Palm OS Treo days I was a big fan of BackupMan.

I deploy Blackberry 8700's and Treo 700's as part of small business tech consulting. Bbusiness users don't customize the phone much, sync to Exchange on data plans and prefer exposed keyboards. After spending so much time with Treo's I decided to replace the 6700 with one but thanks to Jeff I'm now more than happy with the it.