04-17-2007, 12:20 PM
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Join Date: 07-19-2004
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Location: Indiana
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PDAPhone: VZW Touch Pro 2
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Carrier: Verizon Wireless
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8,414 |
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They announce it inhouse about a week or two before the release, which is when they start training. Normally around 2 weeks, but sometimes as short as a week before it goes on sale.
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Originally Posted by iProb8
When are the general VZW reps notified of new PDAPhones? When is info available on VZW's intranet?
I'm just curious because two days ago I called VZW customer service to ask a general question about their new "unlimited" text messaging plan. While I had the rep on the call, I mentioned to him that I was waiting for the i760 to be released. He had no clue what the i760 was and searched VZW's intranet but couldn't find any info. Mind you, I didn't expect him to know anything about the i760. I just figure that at some point before the actual release of the i760, VZW must "educate" its customer service reps and publish info on its intranet. So, I'm curious as to how far in advance general, frontline VZW reps are notified of new hardware.
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__________________
-Michael
Need help setting up your i730/i830 or other WM2003/WM5 Phone, as well as the other hacks I have done, check out the MRailing Guides and Links |
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