When are the general VZW reps notified of new PDAPhones? When is info available on VZW's intranet?

I'm just curious because two days ago I called VZW customer service to ask a general question about their new "unlimited" text messaging plan. While I had the rep on the call, I mentioned to him that I was waiting for the i760 to be released. He had no clue what the i760 was and searched VZW's intranet but couldn't find any info. Mind you, I didn't expect him to know anything about the i760. I just figure that at some point before the actual release of the i760, VZW must "educate" its customer service reps and publish info on its intranet. So, I'm curious as to how far in advance general, frontline VZW reps are notified of new hardware.

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-Jay
The Fine Print:Nothing in this post (or any of my other posts) is intended to constitute legal advice or the establishment of an attorney-client relationship. For purposes of this forum, I'm just another nerd like you. :-)