Same here all the same messages, only I,ve been trying since yesterday. Been emailing handango back and forth all day. They told me to buy the full version and they would reimburse me th $30. That only brought up an error of duplication. I emailed them back again about that message around 6:00pm still no reply. What a joke!!!! I live in Pittsburgh which must be in Japan/ china/ africa my heads spinning wheres the United States???? HELP!!!!!!