I wanted to take advantage of the new rom update. I never was able to get any of my computers to recognize the device via USB consistently, so I have been using bluetooth, which works great for syncing. I tried to bluetooth the rom update and it kept giving me the connection 101 error. I tried 2 other computers and it kept giving me the device unrecognized message. I call the sorry sprint support and of course they gave me the usual of going to the local store to get them to push the update on the phone. I knew what was going to be next, but i had to comply anyway. They looked at me like I was Hezbollah when I told them what my problem was in the store. Then they said to send back to the manufacturer. After talking to several managers and telling them to just cancel my service, they decided to send me a new phone which I have not received yet. I am upset the update did not work for me, but what can u do. I love the phone and what it can do, but the activesync and connecting to my pc's has been a horrible process