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I will NOT buy anything from Handango again!
...and I urge you to join me in boycotting Handango.
For many many years, I have purchased untold amounts of pocket pc software through the Handango company. Neary every softward purchased comes with a guarantee to upgrade the software by simply re-downloading from Handango. Many of these softwares are free upgrades within the current number issue. There has never been a problem with this.
Handango has recently made a decision to "offer" you the opportunity to PURCHASE the ability to re-download for three months after purchase, at a price that is nearly a third of the software's actual sales price.
Also, any sofware purchased before, with the agreement to download free for life, or even for a time period, is now impossible to due, with Handango's new extortion policy.
I have communicated with them, and they said they understood, and would offer me a one-time free upgrade, and 10% off my next purchase, but would not do anything to re-consider their policy.
Below is my response to them -
...I thank you for your response. And I thank you for the "free DPS" whatever that is. And, I thank you for offering a 10% discount.
However, as you have indicated, this is not a solution.
You say there is nothing you can do about this decision that has been made.
Yes, you can do something.
You are an employee of Handango. Handango is in the business of selling software for companies. That business needs customers. You, the employee, can let your employer, Handango, know that they are now losing a very committed customer. Businesses know that keeping satisfied customers is far better than trying to gain new ones. You are losing a customer.
Handango does not have a monopoly in selling software for the Pocket PC platform. Since there are other places that would like to have my money, they will gain a new customer.
Further, I know for a fact that I am no alone in this decision. There are scores of others that have purchased through Handango, who will now take their business elsewhere.
Also, I am an active member of a number of PDAPhoneHome.com, a forum of users of Windows Mobile Phone Edition pocket pc's. My experience will be shared with them, and they will likewise be aware of this dishonest and unscrupulous practice of your company.
Should Handango change its policy, and STOP trying to fleece paying customers for more money, attempting to make them pay two and three times over for a product they have already purchased, and purchased with a promise of free upgrades, then I will re-consider my position. Until that occurs, I will not do business with a dishonest company.
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I strongly encourage every member of this forum to cease all business with Handango.
Further, I recommend that we all support this forum using its software sales, through MobiHand.
I realize that this post will probably be moved to the General forum, but wanted my fellow i730 users to be sure to read this first.
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