So, went to two retail stores and they both said that they can't do the swap on site and I have to call a number. First number didn't do anything was just regular customer service, the second number was VZW tech support and after I mentioned above problems I'm having, the guy didn't even hestitate to swap the phone out for me. So I told him that 3 day shipping would be fine and what happens I wake up this morning and my phone arrives. So far so good, it seems a little faster than my old one, and it seems a lot louder than my old one. The screen is a little wobbly and loose so anyone have any suggestions to tighten that up? Other than that so far so good loaded my apps and still running fast. Overall it has been great that there wasn't much of hassle.

Heres the number if anyone needs it VZW Tech 1-866-788-9387