aye I hear your frustration......I finally got the phone exactly where I want it and it starts to act up again here and there. kinda learned my lesson and hard reset it and just kept it lean and mean... I had trouble with spb pocket myself and I know theres prgrms that the majority sometimes say are prblm free yet I've had different exp with a couple of them. this os is so much like xp in that there is bugs and hacks and prgms that don't uninstall etc. yet I love it and its worth it now that I've got it right where I want it. sounds like yours is beyond repair though and I would give it another shot and let me know how verizon handles replacements....bricks.