it does mean from the factory. When your phone is hard reset, it goes back to factory settings, and then immediately upon loading the first time, the cabs in the ext ROM (given above) run and install software or edit/hide settings as Big_Rich outlined. HTC makes this phone, different carriers choose to sell it, and they make customizations to the interface according to how they see fit. In this case, the customizations Verizon has made are the ones listed above by Big_Rich.