Originally Posted by gsyoungblood

Well, it's taken a total of about 5 or 6 calls spread out over about 2.5 months, but I finally did it.

First, I can't emphasize this enough, CALL DURING THE DAY. I did that for the first time today and was on the phone for no more than 5-10 minutes.

I explained that we just finished an Exchange 2003 upgrade, and the IT guy told us to call in and have the "PDA SMS 2000 Allowance" added to our phones (or, if we already had an SMS option, to replace the existing option with the new one)." Then, I said "from what I've been told, if you look at your account features on the web site, it shows up as PDA SMS 2000 ALLOWANCE $0."

The CS said he understood what I was asking, looked it up, found it immediately, and it is now set on my account.

No pain, no hassle, he just did it. It was a great experience.

Again, call during the day. That made all the difference in the world.