Backup
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Since there is no backup option (for free, or installed by default, but you can purchase one), you can't backup your phone before a hard reset, so make sure you have synced the phone, know all of your serial numbers, etc. Because if you do a hard reset, then everything is gone and you start back over.

I have purchase Sprite Backup for WM5, and it does work. I have tested it. So if you do want to buy it, know that you get what you pay for. But if you don't want to buy it, you will have to backup everything manually.

Here are some of the things you will loose, and have no control over:

1. Call Logs
2. Speed Dials
3. E-mails/Text messages
4. Setups
5. Contacts/Calendar/Tasks/Inbox (This can be prevented by making sure you sync before a hard reset)
6. Program settings
7. Registry tweaks

Manual Backup
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1. So now go through the call log on the phone and write down any numbers you might want, or save them to your contacts. You are going to loose you call log, so do this, otherwise you might have to wait to check out the detailed call list in your account on VZW's website.

2. Text Messages. Go through your text messages and write down any information you need.

3. E-Mail, go through your e-mail account settings and make sure you have them all recorded.

4. Software, go through and make sure you have all your settings backed up inside software. Use the export feature if you must.

5. Perform a sync, and make sure everything is in Outlook, as we are going to Hard Reset and setup everything again.