Have to add a big THANK YOU! as well. I spent about ten minutes on the phone with the first CS rep at VZW and ended up getting the message that they didn't have an SMS2K code. Had her transfer me to Data Tech support with another long wait. They came back with the story that they couldn't add features and I had to call Business Services on a weekday.

Called back again and dialed into the WDTS department. Went through the whole scenario and they mentioned that my account had been annotated with the discussion about them not being able to do it in Technical. Told them that the IT person for the company that had recommended setting it up had emailed me telling me to call them back. After putting me on hold for 15 minutes plus, the tech came back on the line and said that he had found the features but that he couldn't activate it for me. He told me that he was going to get another person ( ie supervisor ?) to change it and would call me back when he had confirmed that it was done.

VZW tech called back about 30 minutes later saying I now had the 2000 SMS $0 activated and good to go. Whew, not all that easy but thanks to PdaPhoneHome and it's knowledgeable members.