Originally Posted by tangfj

Just wanted to post my experience in case people are on the edge about ordering from them:

I put in an order for a 2-in-1 headphone adapter and a 3 piece charger set...

First my order goes through normal and a few days later I see my order moves to a pending status and my credit card gets charged... ok, I assume that my order is about to ship since they've charged my credit card already. So I wait a few more days longer for my shipping confirmation e-mail but I get nothing. Getting a little restless (it's been almost a week since I put in my order), I call them to see what's going on.

Apparently part of the order is on backorder! So I ask them what part (them being customer service) and they say that they can't tell from what they see and that I'd have to get in touch with the RMA department. So I get in touch with the RMA department via e-mail and they write back saying that the charger portion is on backorder. Meanwhile, they do not say if the rest of my order is going to ship to me, why my credit card got charged, or when to expect to receive my order. So then I e-mail them a few more times and I never get a good response. One person said:

"I am very sorry about the charge. The system automatically charged for the order, but it was reversed yesterday. You are correct, you will not be charged for the order until it is ready to ship.

Please contact us if you have any additional questions.

Thank You"

So anyway, I checked my credit card today and the charge has yet to be reversed... needless to say, I got quite sick of the run-around so I called them today and cancelled the order. Anyway, I'm not sure if I'm expecting too much from these companies, but the least they should do is have some intelligent people that know how to communicate what's going on to their customers! I thought that by ordering directly from Seidio I might be better off... guess I was wrong. Time to find a 3rd party store to buy from!

Anyone know of any good online stores? Preferably one that's reliable?