Agreed. Also, if you are on your 4th time, it's about time you asked to speak to a supervisor. And if the supervisor can't get it done, ask to speak to their supervisor. If that fails, tell them you would like their name, employee ID, and CS location. You then call back, get the plan added and ask to file a complaint against that employee.

The reason so many of these CS reps are acting like morons is because they get away with it, they know the customer will just hang up and if they call back they'll get another rep and they don't have to deal with you. I get the plan added the first time, didn't have any issues, but you can bet if I did, I would NOT get off the phone until it was added. There are too many people in this thread telling you everyone else it IS a valid option to take anything but a "yes sir" answer......

sorry to rant, but ****ty CS is a pet peeve of mine.... I've found through trial and error that "Are you willing to bet your job on it?" usually gets you a change in attitude real quick....