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Quote:

Originally posted by Person
Ok.... I called again tonight. Talked to a regular customer support person first. They were able to identy the "SMS2K" plan within their system, but needed someone from data support to actually add the plan to my account.

This was the 4th time calling. 3 of the times I talked with someone from Data Support. One of the times, I got this fricking woman and I quote, "Sir, I do this every day and have never heard of anything like that." She also refused to look it up in the computer as well. I basically told her that she was wrong, and that there were a forum full of people that disagreeded. I asked her to look it up again, but again she refused.. So I tried back later.

Anways, called tonight. Got data support. Guy found code, had to look up my account and make sure that my phone/account fell under the guidelines of the plan. Put it on there...

Thanks for the info guys....

It's not a good thing to tell them "that there were a forum full of people that disagreeded". You should have said that your IT guy in your company told you to do this.