Call tell them to look for the 2000 SMS, as mentioned above, and tell them you need this for your exchange server. Reread this whole thread, as some people have called in upwards of 5 times.

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-Michael
Need help setting up your i730/i830 or other WM2003/WM5 Phone, as well as the other hacks I have done, check out the MRailing Guides and Links