Hi Jason,

1 - Plug your phone in with or without Hotsync manager running - I've tried it both ways and it is able to read the info.
2 - Start Unipst
3 - Select your model, i500, and press the RUN button
4 - Select the SERVICE mode tab "near" the top.
5 - select from the top bar SERVICE and then press READ FROM PHONE 'or' on the icon bar the 7th icon from the left (phone & computer). Note: Don't press the 8th icon (similar) because thats WRITE TO PHONE.
6 - A Pop-up will want you to select what info to read - I selected NAM + FEATURE and press OK
7 - The white Comm status area will say "Reading from Handset.....NAM & PDA items". In about 15sec the phone goes offline and after 25sec the Comm status say's "Completed!!!"
8 - You should then see phone information in the "General Information" area.

I will say that you may have to tell the software which comm port to use which can be done under SETUP - mine happens to be com3.

Regards,
Karl

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Karl