Backup the data on the handheld, then contact your service provider to arrange a return material authorization (RMA) for your handheld. You will only be able to back up the data if your handheld is displaying FFFFFFFF on the Status screen. If you are experiencing any of the other symptoms (for example, persistent “DE365” error state), you will not be able to back up the data, since the Java applications need to be running in order to perform the backup.