Thread: Customer Care
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Old 01-17-2002, 10:12 PM
     
  #6 (permalink)  
Robert Monteneg
Newly Converged
Join Date: 12-21-2001
Location: Lakewood
Posts: 6
 

my problem started with their customer care agent attempting to assign me a pre fix before asking my preferences. She assigned a 310 area code while I live within a 562 area code. When I fianlly had to DEMAND a 562 prefix I was charged on my first bill for an early termination of a 310 phone number.

On the third day of my phone ownership I recieved a bill for $337.00 !

It took 3 or 4 very long phone calls ( min of one hr each ) to try to get a credit for their stupidity. They said check, it would be corrected on line within 12 hours

as of last night, it still wasnt corrected. I told them to start paying me for MY TIME!

Each time I called I owed a differnt amount than posted of the website Three diifernt pages gave me three different balances.

Go figure.
 
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