The customer representative at the phone always told me that there is no way they can unlock my phone, so they will be giving me another one. Some offered me the treo 600, others told me to go to the store and get the treo 650, another one told me that they don't have a replacement and it's my problem. Like I said, every time I call I get a different version.

The store is the one on 54 in Durham, NC, zip 27713 if that helps. The manager was quite knowledgeable. At least he's the only one I spoke to so far who recognized the ppc4100 at first sight and knew the difference between a palm-base and a win-based pda-phone.