i have tried that many many times and i still get the same result. i think the problem has to do with the usb driver software because evertime i plug in the usb cable it makes a different noise compared to when i plug in my ipod and digital camera. i tried downloading the driver software directly from palm.com but i still get the same results. ive tried uninstalling than installing the software like 15 times. ive tried every comm port and nothing works. i email electronics4u twice within the last 2 weeks and he still wont respond. so my last hope is to use a serial cable which i just purchased off ebay although it costs me $20. if anyone else has any other ideas of how to get this hotsync working please let me know.