Unless you contact someone high up on the food chain, nothing will happen. I filed a complaint for my V710 at planetfeedback.com and heard from Verizon's CEO's office in two days. They are allowing me to return my 710 (despite the fact that I am past the 30 day trial period) so that I can try the 6600. They are aware of the problems with the 710 (and were before the lawsuit) but they are unaware of any problems with the 6600. I told them that there had been reports on-line of issues and that I would try it for myself and report back to them. If you have a gripe, calling customer support is not the way to go. Planetfeedback.com gets you in touch with people who can (and want to) truly help you.