Sadly, remote is not possible because of the way that the unit is designed. Flashing a new ROM update is sometimes not neccessary but in some cases we have to and yes, ROM updates usually include deletion of aplication. This is why we ask you to back up all your data. I am sure that 99% T/W owners do this.

You can email me at kevin@bongowireless.com or call 905-709-1411, we are just outside Toronto, Canada.

Regards,
Kevin Haffenden