Simply tell the techs a Verizon that you spoke directly to Kyocera and then informed you that the phone must be returned for a replacement. Don't wait around for a miracle; it's not going to happen.

I'm now trying to get to the bottom of this issue to find out exactly why these applications caused these problems. I've got a case with Kyocera and I've also been talking with the folks at both Cutting Edge Software and SnapperMail. I'll keep you guys all posted if I find anything out. I hope people are reading this thread and are aware that loading the demos could be fatal to your beloved phone! Although, they do make nice paper weights!:alieneyes

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Go UM Terps!!